We want customers to understand our return and refund process before making a purchase.
This policy applies to purchases made through vsufim.com.
Customers may request a return within:
30 days after the order is delivered
To request a return, please contact:
Please include your order number and the reason for your return.
To be eligible for a return, the item should generally:
Please contact us before sending a return.
Do not send a return without receiving return instructions from our customer service team.
Returns are accepted by mail.
After your return request is reviewed, we will provide the return instructions and applicable return address.
For returns caused by reasons such as:
The customer is responsible for the return shipping cost.
We do not charge a restocking fee.
If you receive:
Please contact us at support@vsufim.com.
Please provide your order number and, where appropriate, photos showing the issue.
For confirmed merchant-caused issues, we may provide, as appropriate:
For approved returns caused by our error, the customer will not be required to bear the return shipping cost.
We do not charge a restocking fee.
Once an approved returned item has been received and reviewed, refunds are normally processed within:
5–7 business days
Approved refunds will normally be issued to the original payment method.
After we issue the refund, additional time may be required by your card issuer or financial institution before the amount appears in your account.
If Standard Shipping was used, there is no standard shipping charge to refund.
If an order used paid Express Shipping, the original Express Shipping fee is generally not refundable for a change-of-mind return, except where required by applicable law or where the return results from an error attributable to us.
If you would like a different item or size, please contact us at:
Depending on the circumstances and product availability, we may advise you to return the original item and place a new order.
Please contact us before returning an item.
After your return request is confirmed, our customer service team will provide the appropriate return address and return instructions.
The business contact address displayed on our website should not be used as a return address unless specifically confirmed by our customer service team.
For return or refund questions:
Email: support@vsufim.com
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
Address:
Room 5031, 5th Floor
No. 45, Hoi Yuen Road
Kwun Tong, Hong Kong
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