Privacy policy

  • Privacy Policy

    This Privacy Policy explains how VSUFIM collects, uses, and handles information when you visit or make a purchase from vsufim.com.

    By using our website, you acknowledge the practices described in this Privacy Policy.

    Information We Collect

    Depending on how you use our website, we may collect information such as:

    • Name.
    • Billing address.
    • Shipping address.
    • Email address.
    • Telephone number, if provided.
    • Order information.
    • Payment and transaction information.
    • Products viewed or purchased.
    • IP address.
    • Browser and device information.
    • Website usage and interaction information.
    • Messages or information you send to customer support.

    Payment Information

    Payments are processed through the payment services available during checkout.

    We do not intentionally store complete credit card numbers on our general website systems.

    Payment providers may collect and process information necessary to complete and secure your transaction according to their own privacy practices.

    How We Use Information

    We may use customer information to:

    • Process and fulfill orders.
    • Arrange delivery.
    • Provide order and shipping updates.
    • Process payments.
    • Handle returns and refunds.
    • Respond to customer inquiries.
    • Prevent fraud or misuse.
    • Maintain and improve our website.
    • Comply with applicable legal obligations.
    • Keep appropriate transaction and business records.

    Cookies and Similar Technologies

    Our website may use cookies and similar technologies to support functions such as:

    • Maintaining shopping cart activity.
    • Remembering website preferences.
    • Supporting checkout functionality.
    • Understanding website traffic and performance.
    • Helping maintain website security.

    You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functions.

    Service Providers

    We may share information with service providers when reasonably necessary to operate our online store, such as:

    • Payment processors.
    • Shipping and logistics providers.
    • Website hosting providers.
    • E-commerce service providers.
    • Analytics and technical service providers.
    • Customer service providers.

    These providers may process information only as needed to perform the relevant services, subject to their own terms and privacy obligations.

    We Do Not Sell Payment Information

    We do not sell customers' credit card information.

    We also do not intentionally disclose personal information to unrelated third parties except where needed to provide services, complete a transaction, protect our rights, prevent fraud, or comply with applicable law.

    Data Retention

    We may retain order and customer information for as long as reasonably necessary to:

    • Fulfill orders.
    • Provide customer service.
    • Maintain business records.
    • Handle disputes.
    • Prevent fraud.
    • Meet legal or accounting obligations.

    Information that is no longer reasonably required may be deleted or anonymized where appropriate.

    Your Choices and Rights

    Depending on your location and applicable law, you may have rights regarding certain personal information, such as requesting access, correction, or deletion.

    To submit a privacy-related request, please contact:

    support@vsufim.com

    We may need to verify your identity before processing certain requests.

    Children

    Our website is intended for general online shopping and is not designed specifically to collect personal information from children.

    If you believe personal information has been provided by a child inappropriately, please contact us.

    Security

    We use reasonable administrative and technical measures intended to protect information handled through our website.

    However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

    Changes to This Privacy Policy

    We may update this Privacy Policy when our business practices, website, or legal requirements change.

    The latest version published on this page will apply from the date it is posted.

    Contact Us

    For privacy questions:

    Email: support@vsufim.com
    Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)

    Address:
    Room 5031, 5th Floor
    No. 45, Hoi Yuen Road
    Kwun Tong, Hong Kong